Please use this scale to answer the following questions.
1. Strongly Disagree 2. Disagree 3. Neutral 4. Agree 5. Strongly Agree 6. N/A
1) I was able to schedule my appointment for this visit within a reasonable amount of time.
2) When I called the office during regular office hours, I received the help or advice I needed.
3) If I had to leave a message, I received a call back within 24 hours.
4) Telephone operator was courteous and professional.
5) Front office staff was efficient and courteous.
6) Nursing and medical assisting staff were knowledgeable and professional.
7) X-ray technologist was courteous and professional.
8) Billing staff were knowledgeable and professional.
9) The doctor was concerned, knowledgeable and professional.
10) The doctor listened to me and my problems and showed respect and concern for what I had to say.
11) The doctor explained things in a way I could understand.
12) The check out process was efficient.
13) I was satisfied with the service and the overall quality of my visit.